Efficient Energy Systems Ltd, trading as Energy Giants (company number 17329387, registered in England and Wales), operates the website energygiants.co.uk. We're based at The Former Ambulance Station, Princess Ave, Clitheroe, Lancashire BB7 2AL, and you can reach us at hello@energygiants.co.uk or 01200 407790. This policy explains how we collect, use and protect your personal information when you visit our website or request services from us.
We collect personal data in several ways. When you contact us through our website, email, phone or in person, we collect information such as your name, email address, phone number, postal address and details about your property and energy needs. This helps us respond to your enquiries, provide quotes for solar panels, heat pumps, insulation and other retrofit services, and schedule surveys or installations. We also automatically collect technical data about your visits to our website, including your IP address, browser type, pages visited and how long you spend on them. This helps us understand how people use our site and improve our services. We use cookies and similar tracking technologies to remember your preferences and analyse website performance.
We collect this information because we need it to run our business. Your contact details allow us to communicate with you about quotes, bookings, installations and after-sales support. Property information helps us assess suitability for services like solar installations or heat pump retrofits. Website usage data helps us optimise our digital presence and marketing efforts to reach people interested in energy efficiency upgrades.
We keep your personal data for as long as it's necessary. For active customers, we retain installation records, warranties and service history for the duration of your contract and beyond as needed for maintenance and support. For enquiries that don't proceed, we typically keep your information for two years. Technical website data is usually retained for up to one year. If you ask us to delete your data, we'll do so unless we're required to keep it for legal or business reasons.
We don't sell your personal data to third parties. However, we may share information with contractors, subcontractors and suppliers who help deliver your installation or services, such as electricians, plumbers or roofing specialists. We may also share data with government bodies or energy scheme administrators if you're applying for support like the Boiler Upgrade Scheme or other retrofit funding. We use trusted service providers to host our website, send emails and process payments, and we require them to protect your data securely.
Finance introductions. If you ask us to, by ticking the box on our enquiry form, we pass your name, contact details, postcode and the measure you are interested in to Neo Loans Limited (company number 08587808, ICO registration ZA010347, Devon House, 1 Chorley New Road, Bolton BL1 4QR), a credit broker authorised and regulated by the Financial Conduct Authority, so that they can contact you about finance options, including Warm Homes Loan Scheme products. We do this on the basis of your consent, we do not share your details with them otherwise, and you can withdraw that consent at any time by emailing hello@energygiants.co.uk. Once Neo Loans has your details they are responsible for them under their own privacy notice, which is at neoloans.co.uk. Energy Giants is not a lender or credit broker, pays and receives no commission for the introduction, and does not receive or hold any information about your credit application.
You have rights over your personal data. You can request access to the information we hold about you, ask us to correct inaccuracies, or request deletion where appropriate. You can also ask for a portable copy of your data in a common format. To exercise these rights or if you have privacy concerns, please contact us at hello@energygiants.co.uk or call 01200 407790. We'll respond to requests within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office if you believe we've mishandled your data.
Questions about your data: hello@energygiants.co.uk or 01200 407790. Our policies and complaints procedure covers everything else.
Ask us what we hold, correct it, or have it deleted. One email is enough.
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